Payments and loyalty
Payment methods
- M-Pesa: pay by STK Push to your Safaricom number. Your order is confirmed only after the payment is verified by our payment provider — an accepted prompt is not proof of payment.
- CloudPay: card and mobile money payments through CloudPay, where enabled.
- Pay on collection: pay cash or card at the till when you collect, where offered.
We never ask for your M-Pesa PIN, card number or mobile money PIN on this website or by message. If anyone does, it is a scam — report it to us.
Failed or cancelled payments
If a payment fails or times out, your order stays unpaid and unfulfilled. You can retry payment from your account or contact us. Duplicate payments are refunded once reconciled.
Receipts and tax
Every completed order produces a receipt and, where required, an eTIMS tax invoice from our store system.
Loyalty points
Our loyalty programme earns and redeems points at rates configured in our store system. Points have no cash value, cannot be transferred, and may expire under the programme rules published when the programme launches. Points are not available on items already discounted unless stated.